At Starfish Play Therapy, we aim to be transparent and fair about fees, payment, and cancellations, while respecting both our clients’ time and our clinicians’ professional commitments.
Fees
- Fees are discussed and agreed at the time of booking
- Fees may vary depending on the type of service, location, and any written reports required
- A free 15-minute introductory consultation may be offered to discuss needs and suitability of services (this is non-clinical and does not include assessment or advice)
Payment
- For self-funding individuals and families, payment is usually required in advance or at the time of the appointment to secure the booking
- For care schools, or organisations, payment may be made by invoice, subject to prior agreement
- Accepted payment methods include bank transfer or other agreed methods
Cancellations
- We ask for at least 48 hours’ notice if you need to cancel or rearrange an appointment
- Cancellations with less than 48 hours’ notice, or missed appointments, may be charged at the full session rate, except in exceptional circumstances
Late payment
- Invoiced payments are expected within the agreed payment terms stated on the invoice
- If payment is delayed, we may contact you to resolve the matter promptly and amicably
- Ongoing services may be paused until outstanding balances are settled
Refunds
- Refunds are only issued where cancellation meets the required notice period
- Any refunds will be processed using the original payment method where possible
Questions
If you have any questions about fees, payment, or cancellations, please contact us before your appointment. We are always happy to discuss individual circumstances. You can find our contact details here.
Last reviewed: August 2026
Next review due: August 2029