Effective Date: 1 August 2026
By booking an appointment with Starfish Play Therapy, you agree to the terms below. This outlines what you can expect from us and your responsibilities as a client.
1. Our services
Starfish Play Therapy provides:
- Play therapy in a play room or in schools if a suitable room is available on a weekly basis
- Tailored therapy programmes, reports, and recommendations
- Person-centred therapy that is safe and supportive, but does not replace medical advice from your GP or other healthcare professionals
2. Your responsibilities
As a client, you agree to:
- Provide accurate health and personal information
- Attend appointments on time, or give at least 48 hours’ notice if cancelling or rearranging
- Complete the programme
3. Fees, payment & cancellations
- Fees are discussed and agreed at the time of booking.
- A free 15-minute introductory consultation may be offered to discuss needs and suitability.
- Self-funding clients: Payment is usually required in advance or at the time of the appointment.
- Schools or organisations: Invoicing can be arranged by prior agreement.
- At least 48 hours’ notice is requested for cancellations or rescheduling. Where less notice is given, or an appointment is missed, the full session fee may apply, except in exceptional circumstances.
- If Starfish Play Therapy cancels due to unforeseen circumstances (e.g., severe weather or emergency), we will aim to provide as much notice as possible and reschedule at a convenient time.
- See our full Payment & Cancellation Policy for more details.
4. Confidentiality, data & policies
- Your personal and health information is kept confidential and stored securely.
- Information is shared only when required by law or to provide your occupational therapy.
- See our full Privacy Policy for more information about how we handle your data.s.
Policies and Procedures:
Starfish Play Therapy has a number of important policies that detail how we provide care and service to our clients. Copies are available on request:
- Confidentiality policy
- Safeguarding adults and young people
- Data protection policy
- Data disposal policy
- Information governance policy
- Health and safety policy
- Complaints policy
- Privacy notice
- Fees, payment and cancellation policy
5. Complaints
- If you are unhappy with any aspect of our service, you can raise a concern at any time.
- Complaints are handled promptly and fairly, in line with our Complaints Policy.
- Raising a complaint will not affect the care you receive.
6. Website use & cookies
- The website content is for general educational purposes and does not constitute professional advice.
- All content is owned by Starfish Play Therapy and may not be reproduced without permission.
- The practice is not liable for reliance on website information or third-party links.
- Governing law: England and Wales
- Cookies: We use cookies to make the website work efficiently and to understand how visitors use it. This includes essential functionality cookies and anonymous analytics cookies. You can accept or reject non-essential cookies via your browser settings or website banner. We do not use cookies to collect personal health information.
7. Professional & Regulatory Information
- The Practitioner: Lisa Mason (BAPT 1602)
- Regulatory body: British Association of Play Therapists (BAPT)
- Location: Oxfordshire, UK
- Professional indemnity and public liability insurance held
- Check BAPT registration: BAPT Register